The m-Government is a multifaceted approach for efficient utilization of all wireless devices (mobile phones, handhelds, PDAs, wearable PCs, Black Berry pagers, etc.) with maximal added value to all involved parties – Government on one side and citizens and business on the other and reasonable and favourable ROI (return of investment), justifying extra spending on new technologies and mobilised processes.

          Today, this technology has been demonstrated in various Government sectors like education, health, transport, internal functions and elections for information, communication, service delivery, payment services and voting etc.

          Wireless technologies may also provide critical communication in the area of citizen grievances on functioning of chhattisgarh. These technologies and services will avoid long quest, busy phone lines and permanent redirections to other departments with the highest possible level of: efficiency, effectiveness, user friendliness, accessibility, and usability.

          The framework announced under National eGovernance Action Plan of India (2003-2007) is also focusing on mobile technologies as a delivery mechanism for public services and citizen grievances. Hence, it is significant to discuss the adoption of m-government services to enable greater mobilization of the government officials with ability to handle real-time information concerning, for example, crimes, accidents, safety and other public issues.