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The m-Government is a multifaceted approach for efficient
utilization of all wireless devices (mobile phones,
handhelds, PDAs, wearable PCs, Black Berry pagers, etc.)
with maximal added value to all involved parties –
Government on one side and citizens and business on the
other and reasonable and favourable ROI (return of
investment), justifying extra spending on new
technologies and mobilised processes.
Today, this technology has been demonstrated in various
Government sectors like education, health, transport,
internal functions and elections for information,
communication, service delivery, payment services and
voting etc.
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Wireless technologies may also provide critical
communication in the area of citizen grievances on
functioning of chhattisgarh. These technologies and
services will avoid long quest, busy phone lines and
permanent redirections to other departments with the
highest possible level of: efficiency, effectiveness,
user friendliness, accessibility, and usability.
The framework announced under National eGovernance Action
Plan of India (2003-2007) is also focusing on mobile
technologies as a delivery mechanism for public services
and citizen grievances. Hence, it is significant to
discuss the adoption of m-government services to enable
greater mobilization of the government officials with
ability to handle real-time information concerning, for
example, crimes, accidents, safety and other public
issues.
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